Payment and Refund Policy
Last updated: 4 November 2026
Scope of the policy and the products or services it covers
This Payment and Refund Policy applies to all purchases of access to Course A, the professional hub for live television production offered by trendyze. The services include detailed explorations of studio equipment integration, dynamic camera techniques, acoustic optimization, lighting setups, and reliable production processes tailored for news programs, interviews, and live shows. It covers digital course materials, subscription access, and any related training modules purchased through the website. The policy governs transactions made by customers located in the United Kingdom and explains the rights and obligations related to payments and refunds under UK law.
Prices, currencies, taxes, and any additional charges
All prices on the site are displayed in British Pounds Sterling (GBP). The listed fees include value added tax at the prevailing UK rate where applicable. Customers are responsible for any additional charges such as currency conversion fees imposed by their payment provider or bank. No hidden fees apply to the core course access, but optional add-ons like extended support sessions may incur separate charges clearly shown at checkout.
Accepted payment methods, payment authorisation, and payment security
Payments are accepted via major credit and debit cards including Visa, Mastercard, and American Express, as well as secure bank transfers where arranged in advance. All transactions are processed through compliant payment gateways that meet UK standards for data protection. Authorisation occurs immediately upon submission, and trendyze does not store full card details. Security measures align with the Payment Card Industry Data Security Standard and relevant provisions of the Data Protection Act 2018.
Order, booking, or service confirmation and when a contract is formed
Upon successful payment, an email confirmation is sent to the address provided, detailing the order and access instructions. The contract between the customer and trendyze is formed when the confirmation email is dispatched. Access to Course A materials is granted immediately for digital content unless otherwise stated. Customers should retain the confirmation for their records.
Cancellation rights and applicable cancellation periods
Under the Consumer Contracts Regulations 2013, UK customers have a 14-day cooling-off period from the date of purchase during which they may cancel without providing a reason. For digital content, this right is lost once download or access begins if the customer has expressly consented to immediate performance. Subscriptions may be cancelled at any time with notice, affecting future billing periods only.
Refund eligibility, exclusions, and non-refundable items or services
Refunds are available for cancellations within the 14-day period where no substantial access has occurred. Exclusions apply to completed modules, personalised training sessions, or promotional bundles once used. Non-refundable items include any physical supplementary materials shipped or services fully rendered. Promotional offers are subject to the specific terms stated at the time of purchase.
The step-by-step procedure and information required to request a refund
To request a refund, contact [email protected] or +44 161 295 4545 with the order number, proof of purchase, and a brief explanation. Requests must be submitted in writing via the contact form on the site or by email. Include full name, address, and payment reference. trendyze will acknowledge receipt within two working days and guide the next steps.
Inspection, approval, rejection, and notification of the refund decision
Each request undergoes review to verify eligibility based on the policy terms and UK consumer law. Decisions are communicated by email within 10 working days. Approved refunds proceed automatically while rejected requests include reasons and any appeal options available under statute.
Refund method, processing time, and when funds should reach the customer
Refunds return to the original payment method within 14 days of approval. Credit card refunds appear on statements within three to five working days depending on the issuer. Bank transfers follow standard clearing times. No fees are deducted for standard refunds processed by trendyze.
Special rules for digital content, subscriptions, services, or promotional offers where relevant
Digital access to Course A content is non-returnable once streaming or download commences following explicit consent. Subscriptions renew automatically unless cancelled before the next billing cycle. Promotional discounts do not extend refund windows beyond standard periods and may have separate eligibility criteria outlined at purchase.
Failed payments, duplicate charges, chargebacks, and suspected fraud
Failed payments result in access suspension until resolved. Duplicate charges are investigated promptly upon notification and refunded if verified. Chargebacks are handled in line with card scheme rules, and trendyze reserves the right to pursue recovery for fraudulent disputes. Suspected fraud triggers immediate account review and reporting to authorities where required under UK law.
Mandatory consumer rights in the target country that the policy cannot exclude
Nothing in this policy affects statutory rights under the Consumer Rights Act 2015, including remedies for faulty digital content or services. UK customers retain rights to refunds or remedies where services do not meet reasonable expectations of quality, and these cannot be limited by contract terms.
Contact route, policy changes, and last-updated date
For queries, use the contact form on the Contacts page or reach [email protected], +44 161 295 4545, or MediaCityUK, Salford, Greater Manchester, M50 2EQ, United Kingdom. This policy may be updated periodically to reflect legal changes; the latest version always appears on the site with the date of revision. Continued use after updates constitutes acceptance of the revised terms.